The consumer must be aware that all of our items are produced by hand hence the measurements must be considered as indicative. Should you have any questions as to this, please do not hesitate contacting our store.
Receptions of goods
Once you receive the items purchased we ask you to inspect the items for potential visible damages. Should the packaging be damaged or in any way assemble visible marks of fault you can choose to receipt the item with reservations. Or you can refuse the receipt and let us know on email@example.com.
Please contact us with pictures of the damages so that we can help you in the best possible way.
All agreements are made in German or English. All pricing at formelaberlin.de appear in euro (EUR) and includes VAT of 25 % of the total amount purchased. Freight and delivery fees are disclosed before the actual purchase.
We charge 65€ for delivery in Berlin. Please contact us for details about delivery outside of Berlin.
We deliver your new sofa as close to your front door as possible, in most cases to the curve. Carry up service (up to the 4th floor) is included in the delivery price.
Formel A Berlin will always make sure to enlighten any costs as to delivery and pick up. These costs will furthermore appear on the invoice.
Are you not at home at the time of delivery and there is no note on the invoice stating a place of drop of near by, the item will be returned to Formel A Berlin. The customer will then be charged with a new delivery fee.
Estimated time of delivery is 8-9 weeks from the date of purchase.
Right of cancellation
As a consumer you have the right to cancel your purchase within 14 days.
This right of cancellation expires 14 days after the consumer has received the item. If the order consists of several items that has been delivered piece by piece, the right of cancellation will apply after all items have been delivered.
By 14 days after receiving the goods the consumer must let Formel A Berlin know about the cancellation on firstname.lastname@example.org.
It is not possible simply to refuse delivery of the item without letting us know explicit beforehand.
Should you regret your purchase you will be charged a cancellation fee of 30 % of the purchased amount. This is due to the fact that the product is made specifically to you. This amount will cover some of the costs that we then will experience regarding processing and potential repair of the impairment.
We distinguish between ‘items in stock’ (items that is in stock when the order is made) that we can deliver approximately within a week. And ‘items with an estimated production time of 8 weeks’ that we will produce specifically on your request.
Return of goods
You must return the item in question to us without any unnecessary delay, and at the latest 14 days after having notified Formel A Berlin about the return. The consumer carries the risk as to the item from the day of delivery.
The lack of original packaging may result in a depreciation of the item. Return the item in question in its original packaging to be sure to get the full amount reimbursed.
We recommend that you contact Formel A Berlin if you want to return an item. In most cases we will arrange for a shipping company to pick up the item. The cost of this pick up will always be settled with the consumer beforehand but will in most cases bear resemblance to our usual delivery fees.
Delivery of items that have been made specifically on the consumer’s specifications or resemble marks of usage are excepted from the abovementioned and will be considered individually.
The condition of the item when returning it
If the item you want to return bears resemblance to regular usage we will consider it as used. That means that we will not be able to reimburse you the full amount. The amount that we will be able to reimburse will be calculated in each individual matter.
Should you regret your purchase we will reimburse you the full amount. In the case of a depreciation, which the customer vouches for, we will withdraw this from the amount reimbursed.
Should you choose another shipping company for the return of the item we can not reimburse you any additional cost than the fee we ourselves charge for delivery. We will reimburse you the amount settled within 14 days from the date we receive your notification of the wish to return the item. This reimbursement will in most cases be executed via bank transfer.
Formel A Berlin has the right to withhold this reimbursement until we have received the item in question unless you can submit documentation of already having returned it.
Should you regret your purchase, the item must be shipped to/dropped of at:
Formel A Berlin
We emphasize that this must happen in full agreement with Formel A Berlin.
We do not accept packages that are not send directly to the store in Rosa-Luxemburg-Strasse 22, neither packages send C.O.D.
As a consumer you have the standard 24 months of warranty. If the claim is justified and the claim is not due to improper use, the item in question will either be repaired or exchanged, or you will get a refund or a discount, depending on the specific claim.
You will always need to file your claim in a reasonable time span from noticing the damage. If you file your claim within two months after noticing the damage, the claim will always be considered as timely.
When we are acquainted with your claim, we will contact you to settle the procedure.
Is the claim justified, we will refund your (fair) freight charge. The item must be returned in a justifiable packaging. Remember to get the receipt for the return, so that we can reimburse this amount.
The Act on Processing of Personal Data
Our online accounting system needs the name, address, phone number and e-mail to create an invoice.
We register and pass on this information in terms of delivery. This information is registered at Formel A Shop ApS and is kept for five years. The consumer can object to this registration of personal data and demand to be provided with this information.
All inquiries regarding this must be made to email@example.com
The data accountable at formelaberlin.de is Julie Holm.
When placing an order you will receive an e-mail with an order confirmation stating the items purchased. We recommend that you save this order confirmation. Otherwise we will always be able to send you a copy if you address us at firstname.lastname@example.org
Log and statistics
Log statistic is used in regards to online shopping. This statistical system gathers information to give a statistical picture of the visitors of a website, where they come from, which part of the website they concentrate on etc. In our online system log statistic is mainly used to create a higher level of usability as to optimizing the website and its functionalities.
Appeal / Filing of complaint
Should you wish to file a complaint regarding your purchase, please contact email@example.com. If we do not succeed in coming to an agreement, you can submit your complaint to the Online Dispute Resolution developed by the European Commission: http://ec.europa.eu/odr